Coinbase had some issues back in 2015 when customers found out they were suddenly double charged for each Bitcoin purchasing order. The company stated that all its affected customers will be reimbursed but in reality, Coinbase decided to process the duplicate order and credit the users with Bitcoins. The Coinbase Support Team stated at the time:
While the glitches were fixed at the time, it seems Coinbase is facing the same or similar problem now, with many customers claiming they were double-charged and triple-charged. Some are claiming that Coinbase charged them 17 times, leaving them with an empty account. Here are some examples from the official Coinbase subreddit.
Some customers are calling for a class action lawsuit while others started to file CFPB complaints. An official from Coinbase responded to the claims, stating the following:
We are actively investigating some reports from our customers about unexpected credit or debit card charges appearing on their statements from previous Coinbase purchases.
We can confirm that the unexpected charges are originating outside of our control, and are related to charges from previous purchases. To the best of our knowledge, these unexpected charges are not permanent and are in the process of being refunded. We are running joint investigations with all parties involved, and will provide updates as we receive them.
If you have been affected this, please let us know by following the directions in this thread.
I apologize for the trouble, we are working as quickly as we can to help anyone affected by this. Thanks!
Let’s just hope Coinbase will start refunding its customers and handle this crisis in a professional matter. We’ll keep an eye on the situation and update this article as needed.